FAQ

We are located in the regional city of Ballarat, Victoria. We have two locations in Central Ballarat and the Delacombe Town Centre.

Yes, we certainly do! If you would like to become a registered stockist, please fill out our become a stockist form and we will be in contact within 3-5 business days. If approved, you will gain access to our online portal to place your first order.

Soy wax is our candle wax of choice because it's Vegan-friendly, biodegradable and pesticide-free.

Yes! Trim your wooden wick to 5mm before lighting. This will help your candle to stay alight, burn more evenly and will actually help your candle to burn longer.

The first time you burn your soy candle allow it to burn to the edge of the jar to create a memory and prevent future tunnelling. See more on this via our candle care page.

Yes! All of our soy candles are hand poured by our team in our Sturt Street workshop in the regional city of Ballarat, Victoria.

At checkout you will be able to add your discount code to the “discount code” section and simply click ‘apply’.

We love a good discount but unfortunately only one code can be applied per order.

Yes, this is something we do almost daily. We can create the artwork and have your labels professionally printed for the ultimate experience, weddings, birthdays, funerals or simply just a single candle to make someone's day.

Yes we do!

We offer Free Shipping on orders over $150 or $15 flat rate shipping Australia Wide.

Unfortunately we don’t at this time.

Great question! For more information on great candle care tips, visit our Candle Care information page.